If you have purchased a hosting plan and you have some questions connected with a particular feature/function, or if you have faced a certain challenge and you require support, you should be able to get in touch with the respective client care team. All web hosting companies use a ticketing system no matter if they offer other ways of contacting them along with it or not, since the most efficient way to fix a problem most often is to submit a ticket. This kind of communication renders the responses exchanged by both sides simple to follow and permits the client support staff representatives to escalate the situation in the event that, for instance, a server administrator has to interfere. Usually, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which goes to say that you have to use no less than 2 separate accounts to touch base with the help desk staff and to actually administer the hosting space. Incessantly switching between different accounts can sometimes be a bore, not to mention the fact that it takes quite a long time for most hosting companies to process the ticket requests themselves.
Integrated Ticketing System in Shared Hosting
In stark contrast to what you may find with plenty of other web hosting companies, the ticketing system that we are using with our Linux shared hosting is an integral part of the Hepsia Control Panel, which is included with all accounts. You will not need to memorize different sign-in credentials, since you’ll be able to manage both your tickets and the hosting account itself from one location. So, in case you’ve got a query or face a problem, you can touch base with our client service staff representatives straight away. Our system includes an intelligent search option. This means that even in case you’ve submitted a plethora of tickets through the years, you’ll be able to find the one that you want without any hassles. On top of that, you can see knowledge base tips for resolving commonly encountered obstacles.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia Control Panel, which comes with all our semi-dedicated packages, was developed with the idea that you should be able to manage everything connected to your semi-dedicated server account from one location and the trouble tickets are not an exception. Our ticketing system is integrated into the Hepsia Control Panel, so, in case you’ve got an enquiry or encounter an obstacle, you can contact our client support team on the spur of the moment without needing to log into an entirely different admin dashboard. You can browse through your web files or check various settings within your account whilst opening a new ticket or reading the response to an old one. In case you have a large number of tickets and you’d like to track down a given one, you can resort to the clever search functionality, which is available in the Help section. We’ll make sure you obtain a reply in no more than 60 minutes regardless of the essence of your enquiry or issue.