A live chat is one of the many channels of communication supplied by some hosting suppliers as part of their support services. Determined by the supplier, the chat can be used for pre-sales, billing and/or technical support. This way of communication is quicker as compared to a support ticket and it makes it much more unlikely to misspell or misunderstand something compared to a phone call with a representative. What's more, when the trouble that you experience needs some time to be examined and taken care of, you are able to do something else at the same time rather than just waiting, as you would have to do if you call. You can also take advantage of a live chat assistance service without charge provided that you have Internet accessibility even if your web hosting provider is based in another country and they do not have a local phone number that you can call.
Live Chat Support in Shared Hosting
As part of the support services that we supply for our Linux shared hosting, we've live chat support that is available every single day, even on holidays. You will be able to contact us no matter if you already have an account or not, as we can help you with all kinds of things, ranging from supplying you with basic info about our services if you are not our customer yet and you are interested in purchasing one of our plans, to assisting you with setting up an e-mail account in an e-mail client. A part of the issues are more complex and time-consuming, therefore you will need to use the ticketing system which is integrated in the Hepsia website hosting Control Panel, but we can save you precious time and assist you in real time on the live chat for various things.
Live Chat Support in Semi-dedicated Hosting
Thanks to the live chat support service that we supply with all our semi-dedicated packages, you can get the answers for any questions you may have or get lots of issues dealt with very quickly. The service is accessible each and every day, therefore you can talk to a representative even on holidays and weekends. If you're not sure which plan is better for your sites or if our advanced cloud hosting platform covers some system requirements, you can come on the live chat before you purchase anything. In case you are an active customer, you will be able to receive more details about billing issues, account settings as well as various common tech problems you may have, for example when you are unable to install an e-mail account in a client on your personal computer. The live chat can save you lots of time regardless where you are or when you contact us.