If you’re a website owner, a problem can always show up and it does not automatically need to be connected with the hosting service. For example, something might go wrong when you bring an Internet application up to date or some crucial content can be edited or deleted by accident. Whatever the nature of the problem might be, you will have to touch base with the technical support staff and ask them to retrieve a backup or to assist you in resolving the problem that you’re encountering. How promptly they’ll do it will determine the amount of time that your sites will be unavailable. For certain sites such as community web portals or shopping portals, a protracted unreachability often equals lost customers and cash. That being said, it is quite important that you use the services of a company that offers not only a good customer service, but also a fast one.
One-Hour Response Guarantee in Shared Hosting
With a shared hosting from our company, you can forget about waiting around for hours and hours, or even one whole day, to get an answer to a trouble ticket or an e-mail. Regardless of when you get in touch with us, we will lend you a helping hand within no more than 1 hour with any technical and sales enquiries you may have. In reality, our actual reply time hardly ever surpasses twenty to thirty minutes. As we are on duty 24x7, you’ll always receive support in a well-timed manner and we know precisely how vital that is in the electronic era. Soon after you contact us, we will answer your queries. If you bump into any technical obstacle, we’ll tackle it instead of you, or we’ll give you all the required information in case there is something that you need to do on your end.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from our company, you can take advantage of our hyper-fast support services. You will obtain a reply to any ticket submitted via the hosting Control Panel or e-mail sent to our technical and client support staff in less than sixty minutes. The response time is guaranteed and it applies irrespective of the issue – technical or billing. It often takes much less time to examine and resolve a problem. We will supply you with more information if the solution involves something that needs to be done on your end. In case you touch base with us during holidays or weekends, the response time will be absolutely the same and due to the fact that our support team will be at your service 7 days a week, you’ll get instant help for virtually any technical, general or billing issue no matter what time it is.