You can find lots of shared hosting suppliers on the market today, however many of them are resellers that have restricted resources, particularly in terms of support. A good way to distinguish them is the option to contact the company by phone. The level of support that you will get through this channel of communication may vary depending on the provider - several of them offer experienced phone support, others offer general and customer support only because some issues are more time-consuming and it's quicker to be resolved via a trouble ticket, particularly if the issue has to be escalated. Nonetheless, it is good to find that you can always get in touch with your website hosting supplier since there're countless small problems that can be managed effectively and in a very timely manner through a call, not mentioning that you are able to get more info regarding the services even before you become a client.
Phone Support in Shared Hosting
Because we have live telephone support 14 hrs per day, you will be able to contact us and talk with one of our customer support agents to get more info about all Linux shared hosting that we supply and make sure that our servers match the system requirements for your sites before you purchase anything. For your convenience, we have telephone numbers on three continents so you are able to call the one closer to you - in the U.S.A., the UK or Australia. If you're already an existing customer, you will be able to call us about general and billing issues, and about some technical issues. If the trouble is strictly technical or it requires more time to investigate, you will have to use our ticketing system, that will allow both you and our technical support crew to monitor the details supplied by each side.
Phone Support in Semi-dedicated Hosting
Any time you want more info about the semi-dedicated packages that we supply, you are able to call any of the three support lines we have around the world - in the United States of America, Great Britain and Australia. Thus, you'll be able to check in advance if our solutions are appropriate for your websites. In case you are already our client and you own a semi-dedicated account, you can reach us on the phone for fourteen hours every day about any type of billing or common matters. For entirely technical problems you are able to employ our ticketing system to communicate with our tech support as someissues simply require extra time to be dealt with, but we can help you on the phone with many minor technical issues as well, saving you the time and efforts.