Being able to contact your shared hosting provider when you have any questions or experience any problems is important and how fast they will respond and take action could be essential, especially if your web site is business-oriented, as longer downtime could mean losing potential customers. The support solutions are also one way to identify actual suppliers from resellers. The second generally answer just to email messages or support tickets and you'll have to wait for a day or maybe more to get an answer. If your problem calls for a few replies, you could end up losing a few days in order to have a simple problem fixed. Using a genuine and trustworthy web hosting supplier, you will be in a position to connect with the support team at any time and get a quick response whatever the issue or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Hosting
Our Linux shared hosting include 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring for our solutions well before you make an order or you are an existing customer and you have any question or some issue, you can contact us anytime, including weekends and holidays. We have numerous channels to get in touch with us - a couple of phone lines worldwide for your convenience as well as live chat support for pre-sales, billing and basic questions; emails and support tickets for more complex issues or any troubles which need more time to research and handle. In contrast to various other web hosting providers, our trouble tickets feature a warranted max reply time of just 1 hour, which means that whatever the problem is, it'll be resolved on time and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We know how essential it is to get quick support, particularly when your website is not working efficiently for some reason. All of our semi-dedicated packages include 24/7 customer and tech support, so if something happens, you will be able to use plenty of ways to get in touch with us - telephone line with several local numbers globally, live chat, e-mail messages and support tickets. The first two options are for pre-sales, billing and general issues, which means that in case you do not have an account yet, for instance, you'll be able to receive more details for our solutions, or we can assist you with less demanding technical problems. The other two methods are for solely tech troubles or anything which is more time-consuming considering that it is much easier track the conversation between you and our support team. The warranted maximum response time for them is merely one hour, the regular one - 15-20 min, therefore you will not need to wait for an entire day to get assistance as you may need to do when using the services of various other service providers.
24/7 Customer Support in VPS Hosting
In case you purchase a virtual private server from our company, you will be able to use a couple of different means of communication to contact our Customer and Tech Support Departments. For pre-sales, billing and general matters, we now have several local phone numbers in the United States of America, the United Kingdom and Australia along with a live chat service. When you are a current customer and you want assistance with a technical issue which requires more time to analyze or resolve, you can open a support ticket through your billing account or you can send an e-mail and we'll take care of the problem and send you an answer within the hour. The response time is warranted 24/7, which includes weekends and holidays, however for the vast majority of problems it takes less than half an hour to receive assistance. The support service covers the VPS and all of the pre-installed software it features, so in case you need help with third-party applications, you'll be able to check the additional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Web Hosting
All dedicated server packages that we offer feature 24/7 support through different methods of communication and with a 1-hour maximum answer time warranty. In case you want to learn more about the packages or you have any kind of general or billing questions, you will be able to phone one of the local numbers we have worldwide or you could use our live chat support and talk to a live representative. For solely technical difficulties that require the help of a technical support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an email message, since these channels are more appropriate to keep track of a specific matter. The reply time for them rarely exceeds half an hour, which means that you can forget all about having to wait for a full day so as to receive help. The support service is available for any server-related issues, including the pre-installed software. In case you need assistance for third-party applications, you can consider acquiring the Managed Services upgrade that we supply with all the plans.