If you’re a site owner, a problem could always surface and it doesn’t necessarily have to be connected to the web hosting service. For instance, something may go wrong when you bring an application up to date or some critical data could be modified or erased incidentally. Whatever the nature of the problem may be, you’ll have to contact the respective client support staff and ask them to retrieve a backup or to help you troubleshoot the problem that you are facing. How promptly they will do this will predetermine the interval of time that your sites will be unavailable. For particular websites like social networks or e-commerce portals, a recurrent outage period often equals lost users and money. That is why, it is important for you to use the services of a company that provides not only a good help desk service, but also a fast one.

One-Hour Response Guarantee in Web Hosting

Our web hosting plans come with a 1-hour reply guarantee, so irrespective of what query or problem you may have, we will always be there to assist you. As it is, it rarely takes more than half an hour to get an issue fixed or an inquiry answered, and this is valid for both technical and pre-sales matters. Our help desk support team representatives are available 24-7, even on weekends and holidays, so you will get instant assistance anytime you need it. We understand just how precious time can be, so by the time we respond to your e-mail or support ticket, we’ll have enquired into the matter and, in case we haven’t resolved it, we will provide you with more details on what you need to do on your end, if the case necessitates it. With our support service, you can be sure that there will be someone to help you out momentarily, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

Our customer care staff representatives will be at your service at all times and they’ll reply to any support ticket that you submit from the web hosting Control Panel within only one hour. The response time is guaranteed irrespective of whether you have a generic inquiry with regards to your semi-dedicated server or you run into a certain predicament and you won’t have to wait even that long for most issues. No matter what the essence of the issue is or what time it is, we will be there to lend you a helping hand, as we’re available day and night to deal with any general, technical or billing issue. If you get in touch with us about anything that is within our capability, we’ll solve it before we reply to you, which goes to say that you will not have to wait for hours or even days while the problem lasts. If there’s something that you have to do on your end, we will provide you with the needed info – what possible solutions to try out, what actions to take, etc.