Though this is not the most importantaspect in order to distinguish a dependable web hosting provider from a bad one and a reseller from a real supplier, having the option to call and speak with a live person is a sign that you aren't dealing with a one-person firm and that you'll be able to reach someone when you're in need of assistance. The phone support for website hosting services may range from common to expert, thus the problems which can be resolved with a phone call differ based on the particular supplier. In the general case, these matters are more basic and feature billing or first level technical issues because more difficult matters usually require a support ticket where both you and the sysadmins can track what's going on with a given issue. However, being able to call your service provider will save you lots of time and efforts for the numerous small issues that will eventually show up when you manage your hosting account.

Phone Support in Web Hosting

Because we have live phone support 14 hours per day, you will be able to get in touch with us and speak with our customer support agents to learn more about all of the web hosting plans that we provide and ensure that our servers meet the system requirements for your web sites prior to buying anything. For your convenience, we have telephone numbers on 3 different continents so that you can call the one closer to you - in the United States of America, the UK or Australia. In case you are already an existing customer, you can phone us about general and billing issues, and even about some technical issues. In case the issue is strictly technical or it requires more time to investigate, you will have to employ our ticketing system, that will allow both you and our tech support crew to monitor the details given by each side.

Phone Support in Semi-dedicated Servers

Any time you need additional info for the semi-dedicated servers that we supply, you have the option to call any of the three support lines we have across the globe - in the United States of America, the United Kingdom and Australia. In this way, you have the option to check ahead of time if our solutions will be suitable for your web sites. In case you're already our client and you own a semi-dedicated account, you will be able to reach us over the phone for fourteen hours every day about any type of billing or common matters. For strictly technical matters you will be able to employ our ticketing system to communicate with our tech support since someproblems simply require more time to be solved, but we will assist you over the phone with various minor technical issues as well, saving you the time and efforts.