Support Channels

  • 1 hour ticket response time

  • A 60–Minute Ticket Response Time Guarantee

  • All your help requests will be responded to in no more than sixty minutes after the trouble ticket or e–mail has been received. If your case needs further assistance from a sysadmin, we’ll forward the support ticket or the email to the person in charge and we will leave a note to notify you that more time will be required for reaching a solution. Furthermore if you take advantage of the Admin Services package, any of the tasks included there will be completed whenever you wish.

  • Top quality support service

  • An Outstanding Client Support Service

  • We will be at your disposal 24x7 to reply to any queries that you may have regarding our Control Panel or any of the applications that we have pre–installed for you on the dedicated hosting server. If you also require assistance tackling server management tasks, you can check out our Admin Services package, which includes backup storage space, weekly Operating System updates, server monitoring and rebooting procedures, as well as installation and problem troubleshooting procedures

  • Intuitive help center

  • An Easy–to–Navigate Help Area

  • Every Linux dedicated servers hosting package is equipped with our free Control Panel, which boasts a fully detailed knowledgebase plus a collection of how–to video tutorials. Whenever you need help with the Control Panel, just press the Help or Videos buttons situated in the top right corner.