Support and Help Channels

  • 1 hour ticket response time

  • A 60–minutes Ticket Answer Warranty

  • Our team of techs will try their best to reply to your service enquiries within approximately 1 hour. If, however, the trouble you have encountered calls for some help from our Admin =Dept,= we are going to address the ticket to the technician on shift and will write a comment to tell you.

  • Top quality support service

  • Qualified Customer Assistance Service

  • Our customer assistance Dept will be on duty for you 24x7x365 to to take care of all support inquiry tickets that you send. We offer client assistance for all the software packages that are pre–configured on your machine. These include our custom made Web Hosting Control Panel, the chosen OS and the server management panel (with respect to the VPS type).

  • Intuitive help center

  • A Descriptive Help Zone

  • Each section of the Web Hosting Control Panel that is provided 100% free with your VPS has an integrated articles base. You can find an assortment of comprehensive how to articles and reviews and a group of step by step video classes that illustrate all the general web site maintenance responsibilities. You can easy–access them by clicking on the Help or Video keys in the top right corner of each Control Panel section.