Support and Help Channels
A 60–minutes Ticket Response Guarantee
Our client support staff is on–line 24/7/365 to attend to every one of your help requests. Every single ticket you post to us shall be solved within less than 1 hour. If your case demands the help of an admin, we will send the ticket to the technician on duty and will notify you that the issue will soon be resolved.
Expert Client Assist Service
We’ll be on line for you round the clock to give you assistance and customer support and to help you with any trouble that you might run into when supervising your virtual server. We can assist you with all pre–installed software, such as your Operating System, server administration panel (in accordance with the VPS type) and the Web Hosting Control Panel designed completely by our company.
An Educational Help Zone
Each section of the Web Hosting Control Panel that is available totally free with your VPS offers an integrated knowledge base. You will see a number of comprehensive how to articles and a selection of step by step video tutorials that illustrate all the essential web site managing duties. You can view them by pressing the Help or Video control keys in the right part of each Control Panel section.