A ticketing system is the most popular medium of communication that hosting companies offer to their customers. It’s usually part of the billing account and is the quickest way to resolve an issue that requires a certain period of time to examine or that needs to be escalated to a sysadmin. In this way, all replies contributed by either side will be kept in one location in the event that somebody else needs to work on the given problem and the info already exchanged in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s not part of the web hosting Control Panel, which implies that you will have to log in and out of at least 2 accounts in order to execute a certain operation or to reach the hosting company’s customer care team. If you wish to manage a number of domains and each one is hosted in a separate account, you’ll have to use an even larger number of accounts simultaneously. In addition, it can take a considerable span of time for the provider to answer your ticket.

Integrated Ticketing System in Shared Hosting

The ticketing system that we are using for our shared hosting services is not separate from the web hosting account. It is an indivisible part of our all-embracing Hepsia hosting Control Panel and you will be able to visit it at any particular moment with just a few mouse clicks, without the need to log out of your account. The ticketing system features a quick-search box, which will help you track down the status of practically any support ticket that you have submitted in the past, in case you need it. You can also read knowledge base articles that belong to different problem categories, which you can pick, so you can learn how to handle a particular issue before you actually submit a ticket. The ticket response time is maximum sixty minutes, which implies that you can get prompt assistance at any particular moment and if our customer support team advises you to do something within your hosting account, you can do it immediately without the need to log out of the Hepsia Control Panel.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was developed with one idea in mind – that you should be able to manage everything related to your semi-dedicated server account from one place and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, in case you’ve got an enquiry or experience a challenge, you can get in touch with our help desk support team members immediately without the need to log in to a different interface. You can browse through your files or check different settings within your account while opening a new ticket or reading the reply to an older one. In case you have plenty of tickets and you’d like to find a particular one, you can resort to the intelligent search box, which is available in the Help section of the Control Panel. We guarantee that you will obtain a reply in no more than 60 minutes regardless of the essence of your question or issue.