Technical Support Channels
A 60–Minute Response Time Guarantee
We offer a 60–minute response warranty for each support ticket or email that you submit to the customer support staff. We’ll rapidly answer all common inquiries and forward right away the issue to our sysadmins if any additional assistance is needed. If you take advantage of our Administration Services package, we’ll carry out any of the included services at a time that has been agreed upon in advance.
A First–Rate Customer Service
Our help desk support staff will be online for you 24/7/365 if you require help with our Web Hosting Control Panel or with any of the applications that we preinstall on your behalf on the dedicated hosting server. What is more if you require help tackling all the routine administration tasks on your dedicated hosting server, you can have a look at the Administration Services package, that includes backup disk space, weekly OS updates, software installation and problem troubleshooting procedures, server monitoring and restarting procedures, etc.
A User–Friendly Help Area
Each Linux dedicated hosting server is equipped with our charge–free Web Hosting Control Panel, which boasts a fully detailed knowledgebase plus a group of educational video tutorials. Whenever you require help with the Web Hosting Control Panel, just press the Help or Videos buttons situated in the top right corner.