A 99.9% Server Uptime
We’ve set up our shared hosting system using stable hardware components and heavily customized software. Our admins have installed a modified version of SELinux on all our web hosting servers in order to guarantee optimal security and reliability. We have added a number of denial–of–service prevention units coupled with powerful firewall programs to make sure our internal network is invincible and safe.
All shared hosting services packages come with a 99.9% server uptime guarantee. And irrespective of which datacenter you pick, the guarantee stays the same.
A 99.9% Network Uptime
Along with our cloud hosting platform, we’ve also set up our very own internal network in each one of our datacenters. Everything is based on high–end hardware parts manufactured by Juniper. Also, on each and every router, we’ve put a firewall with a complex set of rules so as to sift out all fishy requests.
Therefore, in all our datacenter facilities – in our datacenter in USA, in our datacenter in United Kingdom, in our datacenter in Finland, in our datacenter in East Europe and in our datacenter in Australia, you will enjoy a 99.9% network uptime guarantee. And this guarantee is valid for all web hosting services in each datacenter.
A 30–Day Money–Back Guarantee
Despite the fact that we have given our best to curtail all potential risks with our cloud hosting packages and regardless of the fact that we provide premium support, there are occasions when the client simply isn’t content with what we offer. Or he needs to upgrade to a more powerful web hosting service, such as a virtual private server or a dedicated hosting server.
For this reason, our company offers a 30–day money–back guarantee with each of our cloud hosting packages, no questions asked. If you are not fully happy, you will receive a full refund.
24/7 Technical Support
If you’ve ever had to wait around for hours to receive a reply, you’re aware of how maddening this can be, even more so when your web site is at stake. That is the reason why we offer you a 24x7 support service with a 1–hour response time guarantee. Regardless of what happens or what holiday it is – our technical support engineers will be here and they will get back to you in under 1 hour. And the best part is that their average response time is under twenty minutes!