24/7 Customer Support in Shared Hosting
We offer 24/7 customer, billing and tech support for all our shared hosting services. Even if you aren't our customer yet and you have some questions, we will give you a hand in a timely manner and give you the necessary information, so as to give you a choice to make the best decision when you get a new website hosting account. We're available twenty-four seven, including holidays and weekends, and we offer numerous means of communication to get in touch with us - phone, live chat, email messages and support tickets. For your benefit, we have several phone numbers internationally, so that you'll be able to call the one which is closer to you. The maximum response time for the emails and your tickets is one hour. The actual response time is no more than 15-20 min, which means that you can forget about waiting for days and nights to receive assistance for some task or issue, whatever its difficulty.
24/7 Customer Support in VPS
Each virtual private server plan that we provide includes 24/7 customer and technical support, so if you experience any issue with the pre-installed software on the machine or you have any pre-sales or general questions, you're able to contact us at any time, even weekends and holidays. For your convenience, we supply different ways of communication - phone support with several local numbers around the world, live chat, emails plus a ticketing system, that is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex technical issues since it'll be easier to monitor what is going on. The maximum guaranteed reply time for all email messages and tickets is 60 minutes, but it rarely takes that long to get help. If you add the Managed Services upgrade that we supply, our admins can also support you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Hosting
When you buy a dedicated server through our company, you will be able to contact us anytime using several channels and the max time that you'll have to wait for a reply is up to 1 hour, which means that you can forget about waiting a whole day. Our customer and technical support service is accessible 24/7 regardless of whether it's a weekend or a holiday and we will help you with anything relevant to the apps that are pre-installed on your server. To contact us about a tech issue, you can open a ticket via the Help section of your billing Control Panel or you could send us an e-mail message. If you have any basic questions or you would like to find out about our web hosting solutions before you order, you can use our live chat or you could call one of the local numbers that we have in several countries around the globe. In the event that you need help with third-party software that you are unable to install or manage efficiently, you can add the Managed Services upgrade to your current package and our system administrators will assist you.