Should you ever encounter a problem with your site and be unable to solve it on your own, ask the respective hosting company’s support team to help you bring the site back online. A fast resolution would be the perfect scenario, but lots of hosting companies respond within twenty four hours and even more, all the more so if you’re dealing with a reseller. Even if the problem can be solved without much effort, your site may not work satisfactorily or may not be accessible at all for a long time interval, so you may lose prospective clients because it is highly unlikely that anyone would enthusiastically revisit a website that’s broken. Thus, you ought to make sure not only that you can get in touch with your hosting company, but also that they can answer and assist you in a well-timed fashion. If a software app update does not go as planned or you erase something incidentally, for instance, the site should be restored promptly in order to prevent elongated unreachability.

One-Hour Response Guarantee in Shared Hosting

With a shared hosting from us, you can forget about waiting for hours and hours, or even a whole day, to get a reply to an email or a client support ticket. No matter when you touch base with us, we’ll get back to you within maximum 60 minutes with any sales and technical enquiries that you may have. The fact is, our actual reply time almost never surpasses 20-30 minutes. As we’re at your service 24 hours a day, you will always get assistance in a timely manner and we know precisely how essential that is in the electronic world. As soon as you contact us, we will respond to your inquiries. In case you chance upon any technical predicament, we will cope with it instead of you, or we will give you all the needed information if there’s something that you need to do on your end.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because we realize just how essential it is to get swift support, we guarantee that you’ll never have to wait for more than an hour to obtain a reply to any support ticket that you send via your semi-dedicated server CP. In fact, you’ll rarely have to wait for more than twenty to thirty minutes and this is valid for any inquiry regardless of its nature – general, billing or technical. On top of that, our client and technical support team is on duty 7 days a week, which implies that even in case you post a ticket during public holidays, you will always receive an instant response, which will contain the answer to a question, the solution to a complication or the info required to resolve an issue yourself – in case there is something that you need to do on your end. With us, you will never have to spend an entire day awaiting a reply like you would with lots of other web hosting providers.