If you have ever had a shared hosting account in the past or you've dealt with any other online service, you probably know from your own experience that for some things it's better to consult with a live person on the phone instead of exchange support tickets or email messages. If you want to find out more about a specific service before you decide to purchase it or if something small should be done, for instance, it'll be easier and quicker to get it done in real time. When you can seek the advice of representatives over the phone, it's also very likely that you're working with an actual hosting supplier, not a reseller. The level of support that you can get over the telephone differs between different providers - from common matters to experienced tech support. Generally most of the providers will offer you pre-sales assistance and first level phone support, while more complicated tech issues are resolved via email or tickets.

Phone Support in Shared Hosting

In case you choose to buy one of our shared hosting services, you can connect with our customer support crew over the telephone for 14 hours every day. We can help you choose the ideal package for your sites as we believe that it is better to discuss this kind of matters with a live person. In case you already have an account, we can help you with all of your sales/billing questions as well as general issues, even with some tech matters that don't need a long time or escalation to an administrator since it is more convenient to open a support ticket for time-consuming problems so as to have all the correspondence in a single place. We have telephone numbers in the United States of America, the UK and Australia, so you are able to call the one you prefer and talk with one of our agents.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there is always someone to assist you when you have any questions about the semi-dedicated server plans that we offer. Whether you need to know more about the packages, you have some billing issue or some general problem, you can give us a call. Despite the fact that some more complicated issues may need a ticket to give some time to our technical support team to analyze, we are able to assist you with lots of tech questions on the phone as well, saving you time and efforts. As we have data centers on 3 different continents - in the U.S.A., the United Kingdom and Australia, we have local phone lines in all of these countries as well. If you're in another country, we also have an international number where you're able to get in touch with us.